Returns Policy

Should you wish to cancel or return your purchase you should email returns@thefashionhouseni.co.uk with your proof of purchase within 14 days of purchase in person or delivery date. You will have further 7 days to return the goods once the request has been approved. After the goods are received refund will be issued to the original payment method provided all the terms and conditions of returns are met.

You will need to return the goods with the original receipt, in their original condition and complete with all labels attached.

Items such as hats, earrings, fascinators are not permitted to be returned for hygiene reasons.

The Fashion House is not liable for the cost of returning items.

The items being returned are your responsibility until received by The Fashion House

All sale items are non returnable.

All special orders made to customer specifications are non-returnable.

Note: When trying on items of clothing do not remove labels. Please endure that you are not wearing a perfume or a deodorant which may leave a scent or marks on the garment. We will be unable to accept the return of any item where there is evidence that these guidelines have not been followed. The item must be returned in its original packaging with all enclosed documents.